Into the cold: Sam's Club workers forced to walk through record-breaking blizzard

2013-10-27T05:00:00Z 2013-10-28T16:49:05Z Into the cold: Sam's Club workers forced to walk through record-breaking blizzardDaniel Simmons-Ritchie Journal staff Rapid City Journal
October 27, 2013 5:00 am  • 

As hurricane-force gusts toppled trees, whipped the air into whiteout conditions, and brought temperatures down to 15 degrees, most businesses across Rapid City took drastic action on Oct. 4.

The Target store closed early and allowed 20 employees to stay the night in the building. Triple Crown Hospitality, which owns three hotels, not only let its employees sleep over, it extended the offer to their family members.

But nine employees at Sam's Club on Eglin Street, including a pregnant 19-year-old, were not so lucky.

This week, the Journal spoke with two Sam's Club employees who said workers were forced outside into the recording-breaking blizzard.

Unable to drive through snow-choked streets, and dressed only in fall clothing, the employees say they spent an hour trudging to a nearby hotel.

When called for comment, the Eglin Street Sam's Club referred the Journal to the store's corporate office in Arkansas; the chain is owned by Wal-Mart Stores Inc.

Carrie Moore, a spokeswoman for the company, said in a statement on Friday that Sam's Club guides its managers to take every precaution to ensure the safety of its employees.

She said that the manager on duty had elected to send workers to a nearby hotel during the blizzard because he was concerned that the store would lose power.

"In hindsight, we recognize that different decisions could have been made to maximize associate safety," she wrote. "We have carefully reviewed our Disaster Response procedures with our Rapid City team to ensure incidents like these do not occur in the future.”

The falling snow

Ronny Miller, 19, who has worked at Sam's Club since May and is eight months pregnant, hopes that no employee has to experience what she did on Oct. 4.

That Friday, Miller arrived at 1 p.m. for her shift. As the winds howled outside and snow began to fall, the store stood empty of customers.

"We were all standing around doing nothing," Miller said.

She said the manager on duty told the employees that he had called the company's corporate office repeatedly to see if the store could close early.

At about 6:30 p.m., the manager told the workers that corporate officials had finally given permission to close.

But by that point, driving home had become a near impossibility for the employees. A 'no travel' advisory was in effect.

Miller said her car was buried in three feet of drifting snow.

"And we were all just wondering, 'how are we going to get home?'" she said. "I tried calling all my cousins, because they've got big ole man trucks that they use. They got stuck just getting out of their driveways."

Around 7:30 p.m., the parents of one of Miller's co-workers picked up the employee and two other co-workers in a truck, Miller said.

But that still left Sam's Club with six stranded employees, Miller said.

At about 8 p.m., the on-duty manager offered a solution: the company would pay for the employees to stay the night at the AmericInn Lodge & Suites about half a mile away. But the manager, Miller said, told the employees they would have to walk to the hotel.

"We were all not OK with that," Miller said. "We were like, 'the snow is up to our butts. This is not OK.' We made that very, very clear."

Miller said the manager responded that corporate had told him that the employees had to vacate the building.

"We were like, 'why can't we just stay in the store?'" Miller said. "'We have all the food we need. We have TVs. We have pull-out beds on the walls that we could just lay on for the night. I mean, c'mon?'"

Miller said the manager told them that he was sorry, but there was nothing he could do.

The walk

The six employees and the manager exited the store shortly after 8 p.m. Miller said the wind and snow were blinding.

Miller was dressed in a sweater and a long-sleeved shirt. She had boots and a jacket inside her car, but her car was so deeply buried, she couldn't even open the doors to retrieve them.

One of her female co-workers, fearing for Miller and her unborn baby, lent her own jacket to her.

"We were still frickin' frozen," Miller said. "Everybody else, they hadn't dressed properly either."

The employees had asked the manager whether they could borrow warm-weather gear from the store. Miller said he told them they would have to buy anything they borrowed.

As the workers walked through the parking lot towards the AmericInn, Miller said the manager attempted to drive his own car out the back exit. The employees would later learn that his vehicle became stuck in the snow.

Miller and her five co-workers were nearing the gate when one of them, 60-year-old Anita Comeau, stopped in her tracks.

Comeau was wary of the trek. She not only has rheumatoid arthritis and fibromyalgia, but she was already soaking wet.

Earlier that evening, around 6 p.m., Comeau had attempted to drive home but her car got stuck in the parking lot. When she tried to return to the store, she found that a power outage had forced its automatic doors shut.

She said she circled Sam's Club, rapping on doors and windows to attract her co-workers' attention. She spent 30 minutes falling and slipping in heavy snow before they saw her.

"My coat was wet," she said. "My socks were soaked. Everything was wet."

As the group began walking together, Comeau got back inside her 1998 Bonneville and firmly shut the door.

Her co-workers urged her to come with them – but she wouldn't budge.

"I knew I would freeze and die trying to go up that hill," she said.

One of the workers, a man named Mike, lingered behind and again encouraged Comeau to come with them, she said.

The other four trudged onward. The neon-red letters of the AmericInn sign, "$49.99 a night," glowed in the distance.

Miller and two female co-workers huddled against each other. The fourth co-worker, a lean, elderly man named Steve, walked in front, Miller said. 

One of Miller's co-workers, Jessica, had weak ankles and kept falling. The group stopped three or four times, cowering behind vehicles when the wind roared. Miller cursed and screamed.

"It was practically blowing the jackets off of us," Miller said. "And we were just soaked. The snow was up to our knees and we kept falling."

After 9 p.m., following an hour of walking, the group arrived at the hotel; exhausted, soaked and frozen. Miller would later remove snowballs from her purse.

The hotel was packed with employees from other businesses. Mike, the co-worker who lingered with Comeau, would arrive later, as did the manager.

The morning

Despite the trials of the five employees, Comeau faced an even worse night.

She called 911 but was told that emergency responders couldn't reach her. They advised her to turn her car heater on every 15 minutes.

She did so; she took off her wet socks and tried to dry them.

But at around 2:30 a.m. on Saturday, Comeau's car battery died. Shortly after, her phone battery died too.

Comeau tried to sleep, but shivered through the early hours. The chill was aggravated by deep pain in her joints and muscles. She hadn't taken her evening medication.

At around 8 a.m., the Friday manager rapped on Comeau's car window. The snow had stopped falling and winds were dying down.

The manager let Comeau into Sam's Club, where she was able to change into dry clothes, call her family and get a meal, Comeau said.

The manager lent her some snow shoes from the store and she tried to walk to the AmericInn, but she kept falling over. Comeau said she gave up and returned to her car.

Later that day, emergency responders would arrive and take her to Comfort Suites on North Elk Vale Road.

She and other stranded workers and travelers remained there until Monday, when plows finally unclogged Rapid City's snow-packed streets.

The aftermath

In the aftermath of the Oct. 4 blizzard, both Comeau and Miller remain bitter about their treatment by Sam's Club, but they apportion blame differently.

Comeau holds the corporation at fault. Like other businesses in Rapid City, she said management should have either let its employees go home before the weather deteriorated or, at the very least, let them stay overnight in the store.

"Nobody should be endangered by any employer," she said. "As soon as they give out a no-travel warning, they should make sure their employees are home safe or are taken care of."

Miller said her temptation was to blame the corporation, but she believed that it was the manager on duty, who was ultimately at fault.

She said she believes that he pretended that more of his instructions came from Sam's Club's corporate office than actually did.

"What basically happened is he just wanted to go home," she said. "But if we wanted to stay in the store he'd have to stay with us, because he's the manager."

The Journal is not naming the Friday on-duty manager because he could not be reached. The newspaper asked Sam's Club if it would allow a reporter to speak with the manager, but an official said the Friday manager was no longer with the company.

Asked whether he had been fired, the company's corporate office said that its policy is not to discuss the employment history of individuals.

Whether he was fired or not, Miller said she saw an even better long-term solution for Sam's Club.

"How about you put a darn protocol in place when you have a big ol' blizzard?" she said. "Because they had nothing set up."

Copyright 2015 Rapid City Journal. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

(34) Comments

  1. Sherbet
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    Sherbet - October 31, 2013 11:49 pm
    trussdan you are blind and ignorant if you truly believe that was the associates fault. You will be THAT manger one day. Grow a heart, and a brain before it's too late. Being employed is important. Unless your one of the four out the 20 richest people. SAMs club says they didn't have a back up generator and that is why they couldn't stay there. This is from one of the people who are still employed with the company. The corporation is to blame, why did they not close the club earlier.
  2. Sherbet
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    Sherbet - October 31, 2013 11:33 pm
    The whole thing sucked. The fact that any business is open when there is no travel advised is absurd. Walmart and SAMs do not think of there employees safety. They care about profit. They should have sent every one home before the roads were bad.
  3. Pooky
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    Pooky - October 29, 2013 2:41 pm
    Yes, please bring Costco here.
  4. reallytired
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    reallytired - October 29, 2013 9:59 am
    I agree on the surface it sounds like Sam's Club was in the wrong and they most likely are. That being said this storm turned out to be much bigger than anyone anticipated,

    My issue with the comments is the overall trashing of Sam's Club and from one person Walmart. All we have is one side of the story and while it looks like Sam's Club was in the wrong for obvious reasons they have not commented.

    In response to "Adam" Many companies have the HVAC controlled from other locations. I worked for a restaurant chain in Colorado that was headquatered on Minnesota, Our lights and HVAC were controlled via computer from Minnesota. When my wife was in Nursing school in the late 80's their HVAC was controlled by a company in Georgia. It is about cost controls. the computer system that we used would start turning lights on as we came in the building and would alarm someone monitoring the systems if we had a cooler or freezer go down. Adam obviously has a bias against Walmart and Sam's.

    Yes on the surface it seems they were wrong, but I am sure that they are not the only workplace that may not have handled things correctly.

    Now to comment on
  5. West River
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    West River - October 29, 2013 9:01 am
    Too bad that an employer cannot be charged with “Depraved Indifference”, but unless there is an injury of some nature likely they face nothing.

    Too me there is no question that the manager and maybe the company acted in a “depraved indifference” but other than being cold and wet it appears nothing any worse happened that shows their indifference caused injury – death – etc.

    SD law is likely weak on when and how “depraved indifference” applies. Likely only applies to a resulting death or major injuries. If they suffered some type of provable harm to health or miss carriage of a baby, they might make Sam’s Club squirm by pushing the issue for charges and long term damages all based on “depraved indifference of their employer”.
  6. ValleyGirl
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    ValleyGirl - October 28, 2013 11:48 pm
    To whereisthesun, yes it took them that long to walk, actually I believe it took longer, I dare you to get off your computer and do that same walk thru a severe storm and see how long it takes you
    To trussdan, yes they were victims. They had a job to do just like everyone else and can't make or break the rules. Most need that job and finding another isn't easy! If course you can criticize all you want hiding behind a computer
    What happened to compassion? The only compassion I see here, was the 6 employees that stood together and made sure they were all as safe as possible.
  7. ValleyGirl
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    ValleyGirl - October 28, 2013 11:44 pm
    First off I would like to say, the corporation should have allowed them to stay. No, they weren't asking for free clothes and food, just a warm dry place to stay until it was safe to leave. Second, most did have warm coats and gloves, but please consider how wet, windy it was not to mention snow up to and past their knees, even the right gear wouldn't have mattered! I checked out the walk today when i was in that area, the walk was bad enough with just cool weather, remember it was wind, tremendous snowfall, walking up a hill through a field in basically knee deep slush...For the person who made it sound like the employees were a bunch of's easy to bash people while you're sitting at home behind a warm computer. For all I know you could be some CEO and trying to cover for things you have done or would have done yourself.
    Another point I want to make is American Inn... They did NOT charge the $49.99... They charged $100 per night plus $100 deposit... They doubled charged in an emergency situation! Im guessing either they worked for a greedy corp, or some desk clerk made quite a profit over those few days! Most of the SAMs employees did not have that kind of money on them ...I personally had to transfer money (thank God for Internet banking!) so that my son could have a warm place to stay...
  8. Scout
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    Scout - October 28, 2013 5:59 pm
    Dear Sam's Club Employee's and Members,
    I am writing to ask if you know your particular store/work group location's emergency and disaster plans. Recently, an employee was left stranded in her car during a blizzard. I've posted several times here asking about the incident (article below) asking what has Sam's done since? Has training increased? Has there been a new awareness about safety? No... No one died, THANKFULLY. However, why gamble with the lives of your employee or customer? As a Volunteer disaster responder for a very large company and safety focal for my group, I personally would not leave one behind. Yet, I know working for a large company, I do know how training gets left to the way side... your life is not something you should entrust your company to gamble with. Your life is not something you should entrust the place you shop at… You should not trust your state laws to keep you safe!

    What are you doing Sam's clubs employee's to make sure you get home safely to your children (furr kids too!)? What are you doing Sam's Club Member's to ensure your favorite employees and shopping place is safe? Would your Sam's Club shelter you in a storm? Do not trust company policy or state laws to keep you safe!
    Call your local store, ask your supervisor.... "What are the Emergency/Disaster Plans?"
    Thank you for listening
  9. matyowambo
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    matyowambo - October 28, 2013 2:04 pm
    A half-mile is a long way when you have multiple feet of snow, sub-freezing temperatures, and 70+ MPH winds. According to the chart on, frost-bite could easily set in within 10 minutes; they were out there for almost an hour which is about what I would have estimated. Remember also, one of these people was 60 y/o and another was 8 months pregnant. Are you seriously so callused that you would have told those people to their faces that it wasn't that far and to just tough it out?

    Considering that 4 of the worlds top 20 richest people are Waltons (Forbes list), I think they could have afforded to provide some supplies and/or let the employees stay on the property.

    I don't think anybody should have to prepare for the scenario that their work might stay open until their cars are buried in snow and then kick the employees out of the store. That is just silly. Management should have the brains and leadership to realize when it is time to send everyone home before the situation becomes seriously dangerous. If they can't make that call then they have failed as a leader.

    As far as the forecast, most of the time forecasts are not nearly as bad as they say that they will be. Look at some of the times when they have cancelled school based on a forecast only to have the conditions be very mild.

    The article states that the spokeswoman said that the manager elected to kick the employees out of the store because they might lose though if they lost power that no surrounding places would? I honestly agree with the accusation that he just wanted to go home and knew that he definitely couldn't if he let people stay in the store. I'm happy to hear that he is no longer there and sincerely hope they don't hire another manager who is that careless.
  10. wheresthesunshine
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    wheresthesunshine - October 28, 2013 8:54 am
    It took you that long?
  11. wheresthesunshine
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    wheresthesunshine - October 28, 2013 8:52 am
    I agree! Every single Costco (Billings, Sioux Falls, Thornton) close to Rapid City are about 5-6 hour drive away. My brother works at a Costco in our hometown and they are a fantastic employer! They are far superior to SAMS in every way.
  12. yezzus
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    yezzus - October 28, 2013 8:46 am
    If I was the manager I probably would have let the employees leave earlier. If that wasn't a option I would have took a bottle of crown to keep warm from pulling the pregnant women up the hill in a sled. Everyone hates Wal-Mart but everyone shops there, that makes a whole lot of sense.
  13. brandiginn
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    brandiginn - October 28, 2013 8:34 am
    Absolutely. I would have had to be forcibly moved from that store. No way I would have just agreed to walk out. It's ridiculous, you have to go through hours and hours of safety training, ethics training, etc to work for this company, yet when a real safety and ethical issue come up, it's handled like this?? Unbelievable.
  14. snowflake
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    snowflake - October 28, 2013 8:17 am
    1. "The Journal is not naming the Friday on-duty manager because he could not be reached. The newspaper asked Sam's Club if it would allow a reporter to speak with the manager, but an official said the Friday manager was no longer with the company."

    2. As the lawyers would say, what were the damages? You cannot sue on what-ifs. It was cold, scary and might uncomfortable-not to discount the scenario-- but that is all.

    3. For a what if...the roof could have caved in and killed them all if they stayed in the store. There were several roofs that did collapse in the area.
  15. Adam
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    Adam - October 28, 2013 2:03 am
    Employees airing a grievance in the press is what you do when you have no UNION to protect employees. If this were kept inside with a company like Walmart/SAMS, they would just roll over top their employees. If you work or run a company and that is how you function, then shame on you.
  16. jets
    Report Abuse
    jets - October 27, 2013 10:05 pm
    Perhaps my shopping now at Sams Club will end! It takes the $$$ lost to a big company to get an ear to hear! So sorry and am so glad the employees made it without loss of life of limbs. South Dakota blizzards can be severe-perhaps the manager was from a warmer climate and did not have a clue that he put lives in danger. For shame on him and Sams Club
  17. MK Keen
    Report Abuse
    MK Keen - October 27, 2013 9:26 pm
    I hope that these employees sue SAM's Club for failing to ensure their safety during inclement weather. If reasonable and easy to interpret policies would already have been in place, this life-threatening incident would not have occurred.

    This is unconscionable treatment of employees.
  18. Bull
    Report Abuse
    Bull - October 27, 2013 7:02 pm
    I want to offer a big thanks to Triple Crown Hotels for opening their doors to people during the storm. You are what all hotels should be.
  19. Bull
    Report Abuse
    Bull - October 27, 2013 6:49 pm
    In South Dakota and Alabama both spellings are acceptable. That is what you get with cuts to education so corporations like Wal-Mart can get tax cuts.
  20. Scout
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    Scout - October 27, 2013 6:02 pm
    It is the company that is at fault. According to SD state law its up to company policy for safety procedures. The issue of how a company deals with weather warnings is a matter of company policy, not codified law. These employee's have every right to complain in the press. Should be briefed on procedures for safety and disaster. Counties should be able to fine business that ignore travel advisories and endanger the population and tax local emergency resources. Those fines should go directly to those emergency resources.
    You can not save all the idiots, however, risk can be minimized by instituting store closures in their emergency plans. Closing allows the employee's to get home safely and doesn't add to the general endangerment by being open in the first place. It is a good thing no one died. Let's keep reducing the risk...
  21. Adam
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    Adam - October 27, 2013 3:53 pm
    SAMS and Walmart are known for their lack of care for their employees, sad thing is the managers know that if they don't follow corporate orders they will not have a job. Corporate only cares about big profits and their yearly bonus, they could care less about their employees. Go walk through Walmart at night and just look how their pallets are stacked, one OSHA violation after another, tipping boxes, heavy items on top of light easy crush items, pallets 8 and 9 feet tall when some employees are 5 feet tall. Safety is not the number one priority for this corporation inside or outside their stores. Corporate doesn't even trust their managers with the climate controls in their stores, that is how controlling their corporate offices are.

    Come on (trussdan), get real, even though it was forecasted, 99% of the population most likely did not believe it could really be that bad this early in the year especially with how warm it had been. Even if the hotel were 2500 feet away, someone can still die in a blizzard. People have died in lesser conditions in SD in the past. SAMS club should have closed early while people still had the chance to get home.

    I took care of a hospitalized Walmart worker that told me that employees have to call the corporate office, and the store they work for if they are going to have to miss work. They also had to call every single day while hospitalized. This is psychotic, and this corporation needs a major attitude adjustment.
  22. ICBM-EMT
    Report Abuse
    ICBM-EMT - October 27, 2013 3:46 pm
    When a No Travel Advisory is instituted, why are so many stores open in the first place??? The almighty dollar. However, both parties would appear to be somewhat at fault. The greater fault would appear to be with Sam's who should have allowed people to stay put due to extreme danger to human life. Individuals share some minor blame for not be prepared for such an extreme storm. You all survived and I hope you realize the blessing that is and don't focus on the usual impulse to get lawsuit happy.
  23. Bull
    Report Abuse
    Bull - October 27, 2013 2:45 pm
    Costco, If you are out there reading this please come to Rapid City. We need employers who respect and treat their employees well.
  24. Revelation
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    Revelation - October 27, 2013 2:39 pm
    Very well written article. I think there is some question as to who is to blame. Is it corporate, is it the local manager, is it both?

    As a theory, it's possible that the manager was asked to resign and given a nice severance package---with the condition that he remain silent on the issue. I'd be curious what really happened there. Someone should know. The question is if they will talk about it.

    Earlier in the day (during the morning hours) the weather wasn't too bad (neither were the roads) but as the afternoon progressed it got really bad. The call to shut down should have happened at least three hours earlier than it did. However, it may not have made a difference.

    Fortunately, no one died in this storm. I'd be curious where the manager stayed if his car got stuck in the snow. Did he go back to the store or stay in his car...or did he go to the hotel?
  25. Bull
    Report Abuse
    Bull - October 27, 2013 1:58 pm
    The management of Sam's Club knowingly forced their employees into danger. This is typical behavior of large corporations like Wal-Mart. They only care about the dollar and proved it on this day. Why keep a store open until no one leaving can reach their homes? Perhaps they were expecting the blizzard shopping crowd? The Actions of this corporation should be considered criminal. Remember corporations are people?
  26. EpiphanyIrk
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    EpiphanyIrk - October 27, 2013 1:58 pm
    its spelled college, idiot. I assume you did not attend.
  27. Shorty
    Report Abuse
    Shorty - October 27, 2013 1:42 pm
    trussdan, you really should read and think about what you type, before hit hit the submit button, or better yet, just keep your hatred to yourself.
  28. bigboi
    Report Abuse
    bigboi - October 27, 2013 1:18 pm
    All I have to say is thank u Lanci of ranch mart of Belle Fourche for waking up at 2am and walked and doged falling trees and snowplows to keep the store up and running all with a smile........THANK U FOR HELPING A OLD MAN AND HIS LITTLE GRANDCHILDERN STAY WARM WHEN THEY CLOSED DOWN THE ROADS AND CALLING FOR A MOTEL WHILE BUYING ME A WARM DRINK....... she needs a raise and nomanated to a saint. Need more people like this and like u had working sam's club people keep it up karma will reward u and bad for the rest
  29. fuelish42
    Report Abuse
    fuelish42 - October 27, 2013 12:49 pm
    I truly cannot decide which is worse: that the manager of Sam's Club treated his employees in such a horrible manner or that the employees are airing this grievance in the press.
  30. Dakota605
    Report Abuse
    Dakota605 - October 27, 2013 12:14 pm
    I can't discount your feelings and agree this definitely could have been handled better. Hopefully positive changes are made so this doesn't happen again. But your post does beg a question regarding continuing education... Did you fail out of it?
  31. Freedome
    Report Abuse
    Freedome - October 27, 2013 11:30 am
    Book smart stupid people that is what our country has come to. Now the lawyers will be standing inline. Where did they have to call maybe China for permission to help there own workers. The manager should be arrested on many charges & these workers need to learn to have some guts to stand up to these stupid people instead of acting like a lab rat following directions that could have killed them.

    Sams Club manger is a company man following company orders hope he is proud of himself for almost killing people for a near min wage paycheck. Bet he gets a promotion for following orders like a job in another state so the company can try to hide him. These big companies want these collage book smart people to follow orders no matter the outcome that is part of the reason our country is falling apart. Hope I never have to live in a nursing home having to count on these collage smart company people to keep me alive & feed me..
    Report Abuse
    WAYWARD SON - October 27, 2013 9:51 am
    That is criminal in my book, until now I liked Sam's.
  33. West River
    Report Abuse
    West River - October 27, 2013 9:19 am
    They should have stayed put inside the store and told the manager to call the police to remove them.
    The manager should be fired for his simpleminded roll and lack of concern for their safety.

    He likely treats his dog better than he was treating his fellow employees.

  34. trussdan
    Report Abuse
    trussdan - October 27, 2013 8:15 am
    whooa is me... such victimhood.. the evil corporation wouldn't give you free merchandise and let you stay on their property???... and worse yet bought and paid for you to stay in a nearby hotel?... you poor poor people... you had not walk nearly half a mile and were to stupid to wear coats?... this is clearly Sam's clubs fault.. as they should make sure that you get dressed properly in the morning.... where is the personal responsibility? of at the very least dressing yourself? or having the sense to not go into work when they are forcasting one heck of a blizzard.. and they did forcast it... days in advance.
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