Located just east of town, near Maverick Junction at 27618 Scenic Road, Fall River Veterinary Clinic owners Jim and Sheila Lindsay this year are celebrating 20 years of living in the Hot Springs area. Both originally from Montana, the Lindsays moved here in 1994 from Fort Collins, Colo., where Sheila attended veterinary school at Colorado State University. After raising their two children, who graduated from Hot Springs High School, the couple continues to live and work in the area while striving to offer the very best in full-service, mixed-animal veterinary care.
With Kathy Alexander as the office manager, the clinic is currently open Monday through Saturday from 8 a.m. to 5 p.m., with 24-hour emergency service available. With additional staff being added beginning in June, they plan to have extended hours on Wednesdays, with mobile veterinary services also available in the Pringle/Custer area.
Fall River Veterinary Clinic first opened in 1967 and was operated by Paul and Francine Wittenberg until the Lindsays purchased the clinic in 2003.
As part of the Hot Springs Star’s new “About Town – Family-Owned Business” advertising feature, Dr. Sheila answered a few questions about her business.
What is the family history behind your business and how did you acquire it?
Jim and I moved to Hot Springs on June 1, 1994, and I began working for the Wittenbergs as an Associate Veterinarian. We purchased the clinic from the Wittenbergs in September 2003 and I have continued to work as a veterinarian since that time. Jim works full-time for Angostura Recreation Area as a conservation technician, but is also a veterinary assistant on emergency calls and takes care of maintenance.
How would you describe your business?
We are a full-service, mixed-animal veterinary clinic. From dogs and cats, horses and cows, buffalo and elk – we stay very busy helping our furry friends and their caretakers. We offer 24-hour emergency service and care for our clients and their pets. To learn more about us, please visit our website at www.FallRiverVet.com.
Why should someone frequent your business?
Someone is always available to answer questions or help out in case of an emergency. We have two doctors – Sheila Lindsay and Kayla Brown – and soon will be adding a third with Dustin Brown. Our dedicated staff of Kathy Alexander, Kelly Alexander and Wendy Walker takes pride in helping people and their pets. We are open all day on Saturdays and soon will have extended hours on Wednesday. We also will be offering mobile veterinary services to the Pringle/Custer area again.
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Any upcoming store events the public should know about?
We always offer some kind of Customer Appreciation event in September every year. Some have been picnics with a great meal and door prizes, while some other events have featured weekly drawings for clients that put their name in a box that week.
Where do you see your business in five years?
We will continue to serve our patients and their two-legged families. We will continue to expand our availability of procedures and services.
What is the easiest part of doing business in the Hot Springs and surrounding area?
The easiest part of working in the Hot Springs area is the great people. Small town values and our clients are our friends.
What is the best advice your have ever received?
To treat our clients as we would want to be treated. Caring for pets as if they are our own.
What are the biggest challenges ahead for you and your business?
Our biggest challenge may be keeping up with the larger companies with better buying power and therefore lower prices. We strive very hard to make up for slight increases in price with great customer service and putting others first. Providing 24/7 care can sometimes be a little overwhelming, but adding additional staff will make it much easier and allow us to serve our clients when they need us most.