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Hotel Room Upgrade Myth: If you’re asking for an upgrade, you might as well mention your room preferences.

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The best way to ask for a room upgrade is to keep things pretty open-ended — the less flexibility you give the front desk, the less flexibility they have to give you an upgrade.

At 25hours hotels, Chief Brand Officer Bruno Marti says the following rules, in order, apply for determining who gets an upgrade: They’re a “regular guest, those who booked directly with us, and nice people,” he says. “It’s as easy as that.”

However, he mentions, “There is one thing that makes an upgrade virtually impossible: special wishes. If you have preferences for a room you’ve booked and are paying for? Usually that’s just fine. If a guest wants a room on a high floor, far away from the elevator, with twin beds, and a south-facing window…we are happy to make this possible within their booked category,” he says, before reiterating that asking for all this plus an upgrade at check-in is just too complicated. “The larger suites available will probably not have all features needed — therefore those guests are never considered (for an upgrade).” Stay flexible, get upgraded — maybe.




Distributed by Tribune Content Agency, LLC.

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