Do all your Zoom chats with Mom these days start with, “You’re on mute. The button’s lower left”?
If so, you’re part of an ever-growing group trying to help their less tech-savvy loved ones zip into Zoom, hop onto Hulu and master gadgets from a greater distance than usual thanks to the global pandemic.
Chances are, you found it a tiny bit frustrating to spend hours talking through something that you easily could have done in seconds.
I say this from my own experience. Early in the pandemic, I talked my 81-year-old mother through installing and using Zoom so she could join in a weekly familywide chat.
But the real challenge came with helping her set up an Apple TV from 3,000 miles away.
What would’ve taken five minutes in person instead required a week’s worth of phone calls and ultimately, a FaceTime encounter with the back of her TV.
The good news is that getting a Boomer on Zoom can not only be stress-free, but also life-enriching and empowering, if you take the right approach.
Here are some things to keep in mind for an effective remote tech help strategy.