Robots have become increasingly popular in the hospitality industry over the last few years. The need for providing contactless services along with automation has become vital to the hotel experience. The use of robots ranges from artificially intelligent chatbots, food delivery robots and housekeeping robots to further improve guests’ experience in a hotel.
With the pandemic (almost) behind us, Liv Hospitality has recruited robots to assist with labor shortages in Deadwood and Rapid City, South Dakota.
Below are examples of how robots are helping out at Liv Hospitality.
Tin Lizzie Gaming Resort in Deadwood is bringing the excitement of modern technology to its restaurants for an unforgettable dining experience. The restaurant delivery robot can serve food and drinks, as well as seat guests. The robot dubbed “Lizzie” takes food and drinks directly to the tables, the bar or wherever else it’s programmed to. It is also programmed to bus tables and help clean up!
La Quinta by Wyndham in Rapid City currently has eight robots assisting with housekeeping efforts throughout the hotel. During the first two weeks, the robots collectively covered almost 70,000 square feet. Each robot is designed to do supplemental cleaning alongside a human housekeeper, allowing housekeepers to focus on other aspects of their job.
Cadillac Jack’s Gaming Resort in Deadwood is staying ahead of the curve with plans to deploy two Tug Robots to assist with food deliveries, room supplies, special guest requests and housekeeping. The resort also plans to deploy seven additional robots to assist with housekeeping between DoubleTree by Hilton and SpringHill Suites by Marriott in the coming weeks.
Modern and secure guest communication
So how does the robot communicate with guests? When the robot arrives outside the guest’s room, the guest receives a message on their phone with a single-use bar code. The code provides secure access to the compartment containing their delivery. Guests can be assured their delivery is both secure and private. Once they scan the bar code displayed on their phone, the door opens automatically, and the guest retrieves their delivery.
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